Refund Policy

Refund Policy — NVIEWSWEB Digital Solutions Private Limited

Payment structure, cancellation, and refund terms for NVIEWSWEB projects.

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This Refund Policy applies to all services provided by NVIEWSWEB Digital Solutions Private Limited (“NVIEWSWEB”, “we”, “us”, “our”), including but not limited to business and ERP software development, WordPress and Astro development, Cloudflare infrastructure setup, email solutions, domain and infrastructure management, identity and brand development, and any recurring (SaaS-model) services. By making a payment to NVIEWSWEB Digital Solutions Private Limited, the client (“you”, “client”) agrees to the terms below.

1. Payment Structure

  • All projects are initiated on a 50% upfront payment basis. Work does not begin until this advance is received and confirmed.
  • The remaining 50% is payable upon completion of the agreed work, before final handover/delivery, unless otherwise agreed in writing.
  • Payments are collected via UPI and Razorpay only. We do not accept or process payments through any other unofficial channel.

2. Scope Approval & Documentation

  • Before any work is initiated, the full scope of work — including the business model, features, deliverables, timelines, and technical approach — is discussed with and approved in writing by the client.
  • This approved scope document is the single source of truth for all refund, dispute, and delivery evaluations. Verbal discussions or informal chat messages that are not reflected in the approved documentation will not be considered.
  • Any change in scope after approval (additions, revisions, or a change of direction) must be documented and mutually agreed upon, and may affect the refund calculation below.

3. Basic Service Charge

A non-refundable basic service charge of 25% of the total project value applies to every engagement, regardless of the stage at which a refund is requested. This covers consultation, planning, scoping, and administrative costs already incurred. This 25% is deducted from every refund scenario described below.

4. Refunds for Work Cancelled Mid-Project

If a client requests cancellation after work has started but before completion:

  • The 25% basic service charge (Section 3) is retained in all cases.
  • Of the remaining amount already paid, the refund is calculated based on the percentage of approved work actually completed, as measured against the approved scope document.
  • Example: if 30% of the approved work is completed, you are refunded the amount corresponding to the remaining 70%, minus the 25% basic service charge.
  • Work-in-progress assessment is made solely against the written, approved documentation from Section 2 — not against the client's subjective view of progress.

5. Refunds After Project Completion

If the project is completed and delivered as per the approved documentation, but the client is dissatisfied:

  • A refund request must reference specific deviations from the approved scope document.
  • Where a valid deviation from the approved documentation is confirmed, NVIEWSWEB Digital Solutions Private Limited will refund 75% of the total amount paid, retaining the 25% basic service charge (Section 3).
  • Dissatisfaction based on preferences, requirements, or features that were not part of the originally approved documentation does not qualify for a refund. We recommend requesting revisions within scope instead — see Section 9.

6. Recurring / Subscription (SaaS-Model) Charges

  • For services billed on a recurring basis (hosting, maintenance, managed infrastructure, ongoing SaaS-model subscriptions, etc.), the same principles above apply, prorated to the billing cycle or commitment period in question.
  • Refunds for a recurring cycle are based on the portion of that cycle's committed work or service already delivered/consumed, minus the applicable 25% basic service charge for that cycle.
  • Refunds do not apply retroactively to previous billing cycles that have already been fully delivered.
  • To stop future recurring charges, cancellation must be requested before the next billing date; charges already processed for a cycle that has started are handled per the proration rule above.

7. Non-Refundable Third-Party Costs

The following are never refundable under any circumstance, as they are paid directly to third parties on your behalf or are consumed at the time of purchase:

  • Domain registration and renewal fees
  • Hosting, server, and cloud infrastructure costs (e.g., Cloudflare, hosting providers)
  • SSL certificates, third-party licenses, plugins, themes, or paid APIs purchased for the project
  • Payment gateway fees or transaction charges already deducted by Razorpay/UPI/banking partners
  • Any other third-party service or subscription procured specifically for the client's project

8. Mode and Timeline of Refunds

  • Approved refunds are processed to the original payment method (the UPI ID or Razorpay-linked account used for payment). We do not process refunds to a different account or method.
  • Refund requests must be submitted in writing (email) with the project/invoice reference.
  • Once approved, refunds are processed within 7–10 business days. Actual credit timelines may vary depending on your bank or UPI provider and are outside our control.

9. Revisions Before Refund

Before requesting a refund for dissatisfaction, clients are encouraged to raise the issue with our team so we can review it against the approved documentation and offer a reasonable revision within scope, where applicable. This step is optional, not mandatory, but often resolves concerns faster than a refund cycle.

10. Non-Refundable / No-Refund Situations

Refunds will not be issued in the following cases:

  • Work fully delivered and accepted in accordance with the approved documentation, with no valid documented deviation.
  • Delay or non-response from the client's side (e.g., failure to provide content, access, credentials, or approvals) that stalls or extends the project.
  • Change of mind on a project that was fully scoped, approved, and delivered as agreed.
  • Any third-party cost as listed in Section 7.
  • Fraudulent chargebacks or payment disputes raised outside this policy without first contacting us.
  • Requests made beyond a reasonable window after delivery (see Section 11).

11. Refund Request Window

  • Refund requests related to project dissatisfaction must be raised within 15 days of final delivery/handover, unless a longer warranty or support period was explicitly agreed in the project documentation.
  • Requests raised after this window will be evaluated at NVIEWSWEB Digital Solutions Private Limited's discretion and are not guaranteed.

12. Cancellation Initiated by NVIEWSWEB

In the rare event that NVIEWSWEB Digital Solutions Private Limited is unable to deliver the agreed scope (e.g., due to technical infeasibility identified after project start), we will refund the paid amount corresponding to undelivered work, after accounting for work already completed and any third-party costs incurred, without applying the standard cancellation penalty against the client.

13. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes arising from this policy or related payments shall be subject to the exclusive jurisdiction of the courts in Thanjavur, Tamil Nadu.

14. Changes to This Policy

NVIEWSWEB Digital Solutions Private Limited may update this Refund Policy from time to time. The version in effect at the time your project agreement is signed/approved will govern that engagement, unless both parties agree otherwise in writing.

15. Contact Us

For refund requests or questions about this policy, please contact:

NVIEWSWEB Digital Solutions Private Limited
Thanjavur, Tamil Nadu, India
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